New!  Introducing Contlo + Gorgias integration

Allowing merchants to deliver an exceptional customer support experience to their customers using 2-way SMS conversations.

Here’re some of the most powerful use cases that will truly put your customer support on auto-pilot.

Auto-generate & assign a support ticket to an agent on your Gorgias dashboard, every time a customer replies to a message sent via Contlo.
For eg:
✔ A user responds back to a tracking update for a change in the delivery address. Quickly connect them to an agent who can assist them.
OR
✔Maybe they just want to know where is their order. Setup an auto-response with their tracking details

Build sophisticated automation flows in Contlo based on the ticket status
For eg:
✔Send a cross-sell/up-sell email & SMS once a ticket is resolved
OR
✔Keep your customers updated with the resolution time and status

Send a highly targeted campaign to a specific customer segment that is created based on the ticket status
For eg:
✔Send emails to win your customer’s trust who’s not happy with the support or whose ticket is still hasn’t resolved
OR
✔Understand your customer’s mindset by asking for feedback once a ticket is closed

Track & manage these tickets from both Contlo & Gorgias dashboards! How awesome is that?