Deliver an exceptional customer support experience via Gorgias using 2-way SMS conversations, every time a customer replies to a message sent via Contlo
New! Introducing Contlo + Gorgias integration
Allowing merchants to deliver an exceptional customer support experience to their customers using 2-way SMS conversations.
Here’re some of the most powerful use cases that will truly put your customer support on auto-pilot.
Auto-generate & assign a support ticket to an agent on your Gorgias dashboard, every time a customer replies to a message sent via Contlo.
✔ A user responds back to a tracking update for a change in the delivery address. Quickly connect them to an agent who can assist them.
✔Maybe they just want to know where is their order. Setup an auto-response with their tracking details
Build sophisticated automation flows in Contlo based on the ticket status
✔Send a cross-sell/up-sell email & SMS once a ticket is resolved
✔Keep your customers updated with the resolution time and status
Send a highly targeted campaign to a specific customer segment that is created based on the ticket status
✔Send emails to win your customer’s trust who’s not happy with the support or whose ticket is still hasn’t resolved
✔Understand your customer’s mindset by asking for feedback once a ticket is closed
Track & manage these tickets from both Contlo & Gorgias dashboards! How awesome is that?
Supercharge your Customer Engagement with Autonomous AI Marketing
Contlo is an AI native marketing platform that enables modern businesses to leverage their brand's own generative AI Model to run & optimize end-to-end marketing. Boost sales by driving customer retention via personalized campaigns and automated customer journeys across Email, SMS, WhatsApp, Webpush & Social media. Also leverage Contlo's AI to manage audiences, collect data, and get business/performance insights at fingertips.