Introducing Conversations by Contlo ⚡️, offering a complete solution to eCommerce brands for conversational commerce and support.
Deliver an exceptional support experience to your customers by making your conversations more meaningful. No more switching between your Marketing App & Support App while resolving a support ticket because Contlo offers a 360 deg view of your customer’s profile and activities and a lot more:
Keep your most frequently used replies that can be templatized at your fingertips with Quick Responses
Sometimes just Open and Closed ticket status are not enough, Contlo allows you to create and manage custom ticket status
Be there, where your customers are… Track and manage tickets across multiple channels like SMS, and WhatsApp with Live Chat, Instagram & Facebook messenger coming soon.
Organize your tickets and conversations better using Tags management
Get a holistic view of the Customer360 profile and user activity timeline
Add multiple agents to the platform and easily orchestrate ticket assignments
Reach out to your account managers to enable it on your store.