Now Automate Conversations by Identifying Customer Intent ️⚡ Introducing Intent-Based Replies

Identify your customer’s intent when they start a conversation with your brand over SMS or WhatsApp by scanning for certain intent and keywords in their message using phrases, broad or exact match.

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Design highly customizable automated conversation flows based on intents such as:

✅ Faster time to Response Trigger quick replies that act as a chat-bot to solve level-one queries instantly

✅ Automated Customer Engagement Keep your customers engaged using pre-built templates with offers & useful information

✅ Tickets Allocation and Round Robin Auto-assign cases that require high-touch support to dedicated support agents

✅ Better Conversation Management Keep your conversations highly organized by auto-applying appropriate conversational tags to each chat

Overall delivering a first-class shopping experience that your customers will 2764