Identify your customer’s intent when they start a conversation with your brand over SMS or WhatsApp by scanning for certain intent and keywords in their message using phrases, broad or exact match.

Design highly customizable automated conversation flows based on intents such as:

✅ Faster time to Response Trigger quick replies that act as a chat-bot to solve level-one queries instantly

✅ Automated Customer Engagement Keep your customers engaged using pre-built templates with offers & useful information

✅ Tickets Allocation and Round Robin Auto-assign cases that require high-touch support to dedicated support agents

✅ Better Conversation Management Keep your conversations highly organized by auto-applying appropriate conversational tags to each chat

Overall delivering a first-class shopping experience that your customers will