Scaling retention across channels and 5x more reviews on product pages

Default Shopify automations and an embedded signup form were under‑delivering, and reviews from Amazon and Flipkart never reached the D2C site. Contlo fixed capture, flows and social proof together.

FormsReviewsEmailSMSWhatsApp

500%

increase in review count

100%

growth in open and click rate

500%

increase in review count

2.5x

automated customer engagement

The challenge

Problem statement

Vanilla Shopify automations produced low abandoned‑cart conversions, and subscriber growth was weak because the only capture point was Shopify's default embedded form.

The brand wanted more social proof on product pages, but its reviews app only collected D2C reviews, leaving Amazon and Flipkart reviews unused.

With Contlo

What changed

01
Capture that converts
Behavior‑targeted popups and flyouts replaced the default form and doubled subscriber growth.
02
Marketplace reviews on the D2C site
Contlo Reviews imported Amazon and Flipkart reviews and automated post‑purchase requests, growing review count five times.
03
Omnichannel retention flows
Cart, browse and replenishment journeys across Email, SMS and WhatsApp doubled open and click rates.

Get the full case study

The complete write‑up includes the journey maps, segment definitions and templates this brand used. We share it on a call so we can map it to your catalog and channels.