Recover abandoned carts where your shoppers actually reply
Shoppers ignore cart emails. They open WhatsApp. Contlo sends a reminder with the product, the price and a one-tap link back to checkout, timed by AI for each shopper, and answers their questions in the same chat.
Hi Riya, you left the Jaipur block-print bedsheet in your cart. It's still in stock in indigo. Complete your order here and pay by UPI or cash on delivery.
Yes, 100% cotton, 220 thread count, machine washable. Your cart is saved for 24 hours.
Live in an afternoon
- 01
Connect your store
Shopify, WooCommerce, Magento or a custom store. Checkout and cart events start flowing in minutes.
- 02
Pick a template or let AI write one
Start from a pre-approved cart reminder, or let Brand AI draft one in your voice and submit it to Meta for approval.
- 03
Set timing and offers
Send at a fixed delay or let AI pick the moment per shopper. Add a discount only for high-value carts or second reminders.
- 04
Watch recovered revenue
Every recovered order is attributed to the message that brought it back, next to email and SMS.
More than a reminder
The message carries the product image, variant and price, plus a one-tap link back to checkout. If the shopper replies with a question, AI answers from your catalog and policies, or hands over to your team.
- Product image and price in the message
- One-tap link back to checkout
- AI answers product questions in the chat
- Hand-off to a human in the shared inbox
One journey across channels
WhatsApp doesn't have to work alone. Start with WhatsApp, follow up by email if the message isn't read, and stop everything the moment the order is placed.
Recovering carts during the Diwali rush
Traffic spikes during Diwali sales and so do abandoned carts, many from shoppers comparing prices across tabs. A home décor brand on Contlo can run:
- 01A first WhatsApp reminder within the hour, with the product image and UPI or COD options
- 02A second reminder the next day with a festive offer, only for carts above your chosen value
- 03Automatic stop when the order is placed, so nobody gets a reminder after buying
Frequently asked questions
Is an abandoned cart message allowed on WhatsApp?+
Yes, for shoppers who have opted in to WhatsApp messages from your brand. Cart reminders use an approved message template and are billed by Meta as marketing messages.
How much does a WhatsApp cart reminder cost?+
Meta charges per delivered marketing message, by country. In India that is ₹0.8631 per message at current rates. Contlo adds no markup. See our WhatsApp pricing guide for every market.
Does it work outside Shopify?+
Yes. Contlo tracks carts on Shopify, WooCommerce, Magento, BigCommerce, Wix and PrestaShop, and on custom stores through the Web SDK.
Can I use WhatsApp and email together?+
Yes. Cart recovery is a journey across WhatsApp, email, SMS and push, and it stops the moment the order is placed.
More WhatsApp playbooks
COD confirmation and RTO reduction
Confirm cash-on-delivery orders before they ship
Learn moreWhatsApp broadcasts
Campaigns to segments, not blasts to everyone
Learn moreWhatsApp automation for e-commerce
Every order update and follow-up, automated
Learn moreWhatsApp API pricing
What Meta charges per message, by country
Learn morePut your e-commerce marketing on autopilot
Free forever plan. No credit card. Connect your store and your Brand AI starts working toward revenue and retention goals right away.