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Contlo by QuestionPro
WhatsApp marketing software
COD confirmation and RTO reduction

Confirm every COD order on WhatsApp before it ships

Every cash-on-delivery parcel that comes back costs you shipping both ways and stock stuck in transit. Contlo asks each COD buyer to confirm on WhatsApp the moment they order, checks the address, and offers a reason to prepay.

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Saanjh Home
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Hi Arjun, thanks for your order #4821: Jaipur bedsheet set, ₹1,499, cash on delivery. Please confirm so we can ship it today.

Confirm orderCancel orderChange address
Confirm order

Confirmed. Pay now by UPI and save ₹50 on delivery charges, or keep cash on delivery.

Pay by UPIKeep COD
What your customer sees
How it works

Live in an afternoon

  1. 01

    Connect your store

    COD orders are detected from your store's payment method the moment they're placed.

  2. 02

    Send the confirmation

    An approved order confirmation goes out on WhatsApp with confirm, cancel and change-address buttons.

  3. 03

    Act on the answer

    Confirmed, cancelled and unanswered orders are flagged so your team knows what to ship, hold or call.

  4. 04

    Nudge to prepay

    Offer a small incentive to switch to UPI or card. Every prepaid order is one less RTO risk.

Fewer parcels coming back

RTO usually starts with an order the buyer never meant to receive: a wrong number, a bad address, an impulse order. Catching those before dispatch is far cheaper than shipping them both ways.

  • Confirm or cancel in one tap
  • Address check before dispatch
  • Prepaid nudge with UPI link
  • Follow-up for unanswered orders

Cheap to run

Order confirmations are utility messages, which Meta prices far below marketing messages. In India that is ₹0.115 per message at current rates, with no Contlo markup.

Example: India, COD-heavy catalog

A fashion brand where most orders are cash on delivery

Cash on delivery is still the default for many Indian shoppers, especially beyond the metros. A typical setup on Contlo:

  1. 01Confirmation on WhatsApp within a minute of the order
  2. 02A reminder after a few hours if there's no answer, then a flag for your team to call
  3. 03A UPI prepay offer to every confirmed COD buyer
See WhatsApp rates by country

Frequently asked questions

What is COD order confirmation?+

An automatic WhatsApp message sent when a cash-on-delivery order is placed, asking the buyer to confirm, cancel or fix the address before it ships.

How does it reduce RTO?+

Most returns to origin come from fake, impulse or badly addressed COD orders. Confirming before dispatch filters those out, and converting buyers to prepaid removes the risk altogether.

How much does a COD confirmation message cost?+

Order confirmations are utility messages. In India Meta charges ₹0.115 per delivered utility message at current rates, and Contlo adds no markup.

Does it work with my store?+

Yes. Contlo detects COD orders on Shopify, WooCommerce, Magento and custom stores connected through the API.

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